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The Role of Production and Operation Management in a Company’s Success

Production and operation management (POM) is a crucial procedure that any aspiring organization would want to have for its quests to deliver quality goods and or/services. Planning, organizing, directing and controlling are processes that turn inputs into outputs. POM encompasses handling raw material management, machinery, workforce, and information, as these are necessary for producing high-quality products and services.

What is Production Management?

One of its sub-functions, as well as an individual function, is called “production management.” This aspect handles the very production activities. Production management involves the following activities:

  • Product design: This is the process of coming up with the requirements for the attributes, functions, and capabilities of a product that satisfies the needs and desires of the consumer.
  • Process design: This refers to selecting the best manufacturing methods, tools, and procedures to make a particular type of good.
  • Capacity planning: It revolves around establishing the maximum possible amount of production that a production system should generate over a certain period.
  • Inventory management: Managing the amount, grade, and place where the raw materials and prepared products are kept in a production system.
  • Quality management: This entails quality management in an organization and ensures that the product produced by a production system meets the standards of the firm and the specified requirements of a customer.
  • Maintenance management: Running preventive measures to keep the production system intact during repairs.

What is Operation Management?

Operation management is one element of operation strategy that deals with providing delivery services. Operation management involves the following activities:

  • Service design: It involves identifying the specific attributes, features, or benefits of an offered service that meet customers’ desires.
  • Service process: It involves developing and carrying out the specific order of events and activities that constitute delivering a service.
  • Service capacity: The identification of the maximum available quantity of service that a service system could offer within a specified duration using the process.
  • Service quality: Ensuring that the delivered services under a service system conform to the established and expected quality standards the organization and its client set.
  • Service recovery: After-sales service refers to the procedure that helps return the customer’s satisfaction and rebuild his trust in the company.

Production and Operations Management: A Holistic Approach

Production and operation management are functionally related. They jointly create value for the customer as well as the organization itself. Consequently, a systematic approach is required to align and match the activities and decision-making of the two. A holistic approach to POM can help a company achieve the following advantages:

  • Synergy: The joint impact of the production and the operations function exceeds the combined effects of those two components.
  • Consistency: There is a proper alignment of the production and operations based on the Company’s vision, mission, and objective.
  • Flexibility: Production and operation are flexible enough to respond to changes in consumer demand and market dynamics shifts.
  • Efficiency: The production and operations aspects are undertaken using minimal inputs and maximum outputs.
  • Effectiveness: Quality is applied with great effectiveness regarding production, operation, and customer satisfaction.

Benefits of Production and Operation Management 

A firm may not thrive for long unless it enhances efficiency, effectiveness, and profitability due to POM. POM can help a company achieve the following benefits:

  • Improve customer satisfaction: It helps companies offer their customers products of high quality, specifications and on-time delivery of what they expect from the company. As a result, the organization will not only handle changes due to current customer needs it will also redesign and create new or revamped products and services for customers.
  • Enhance competitive advantage: POM helps an organization outstrip competition by offering superior, unrivaled items with innovativeness and lower rates. POM may support a firm stand out by being distinctive about corporate image, reputation, and value proposition.
  • Optimize resource utilization: Adoption of a POM approach will lead to improvement in effectiveness in using resources that are limited within an institution as well as reduction of unnecessary expenses, and this consequently improves profitability in the business. For a firm, POM can help optimize the resources it employs to fit within the parameters of its strategic goals and objectives.
  • Foster innovation and creativity: POM helps create a business atmosphere that promotes experimentation to make mistakes and move on in learning. Besides, POM allows corporations to exploit their human resources through empowerment, motivation and compensation programs.

Challenges and Opportunities of POM

The POM enjoys numerous challenges and opportunities due to the highly competitive business environment. Some of the common challenges and opportunities of POM are:

  • Globalization: As such, POM faces both opportunities and risks associated with expanding its market reach nationally or regionally. On the other hand, modernization implies the penetration of new markets, new clients, suppliers, and sources of raw materials. Nonetheless, globalization intensifies rivalry among POMs, leading to more intricacy and uncertainty.
  • Technology: However, as technology and innovation advance, they present new prospects and challenges to POM. Firstly, POM can use technology to enhance its processes, products, and services to generate new value-addition opportunities by leveraging on value-addition to achieve a competitive advantage. On the same note, technology mandates POMs to continuously improve their competencies, skills, and knowledge and even adapt to risks and threats of technological disruption and obsolescence risks.
  • Sustainability: The increasing consciousness about POM’s associated social and environmental implications presents potential prospects and hazards to POM. Sustainability enables POM to participate in the health of the planet and society and boost its image and reputation. However, sustainability implies that sustainability demands that POM conforms to growing regulatory requirements and expectations by the critical constituencies or the tri-dimensional nature of POM.


It is an important aspect of any organization that seeks to offer quality products and services, including production and operation management. POM is good for boosting customer satisfaction by a firm, enhancing its competitive advantage, efficient resource usage, and innovation creativity. A holistic approach is also critical for POM because the production and operators’ functions must be combined and coordinated regarding their operations and decisions. Through the usage of the POM concept, it will be possible for any firm to gain a certain level of success and excellence.

ProHance, a cloud-based solution, analyzes workforce management and productivity measurements for various industries and use cases. In addition to supporting a remote team, ProHance ensures timely data processing for business analytics reporting to provide organizations with the actionable data they need to make informed business decisions. Secondly, there is a possibility that ProHance may boost the product and operations management of an organization through enhanced customer satisfaction, competitive advantage, better use of resources, innovation, and creativity. ProHance enables businesses to operate well and attain the desired level of success under dynamic and complex conditions.

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